Terms of Service

Welcome to Chinioti Wooden Art. These Terms of Service ("Terms") govern your use of our websitechiniotiwoodenart.com and the purchase of products from us. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.

Permitted Use

You may use our website for lawful purposes only. You agree to:

• Provide accurate and complete information when creating an account
• Maintain the security of your account credentials
• Use the website in compliance with all applicable laws
• Respect the intellectual property rights of others

Prohibited Activities

You agree not to:

• Use the website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Upload or transmit harmful content or malware
• Violate any applicable laws or regulations
• Impersonate another person or entity

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. Colors and details may vary from images shown.

Custom Orders

For custom furniture orders, specific terms apply:

• Custom orders require advance payment and detailed specifications
• Production time varies based on complexity and current workload
• Custom orders are non-refundable once production begins
• Final approval of design and specifications is required before production
• Delivery timelines are estimates and may vary due to craftsmanship requirements

Availability

All products are subject to availability. We reserve the right to discontinue products or modify specifications without notice. If a product becomes unavailable after your order, we will notify you and offer alternatives or a full refund.

Pricing

All prices are displayed in USD and PKR (Pakistani Rupees) with a fixed exchange rate of $1 = 282 PKR. Prices include applicable taxes unless otherwise stated. We reserve the right to change prices without notice, but price changes will not affect orders already placed.

Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard)
• Bank transfers (for local customers)
• Digital payment platforms

Payment Terms

• Payment is required at the time of order placement
• For custom orders, a 50% deposit is required to begin production
• All payments are processed securely through encrypted channels
• Failed payments may result in order cancellation

Shipping Areas

We primarily serve customers in Pakistan, with special arrangements for international shipping. Shipping costs and delivery times vary based on location and product size.

Delivery Terms

• Delivery times are estimates and may vary due to factors beyond our control
• Large furniture items may require special delivery arrangements
• Customer must be available to receive delivery at the specified address
• Delivery includes placement in the ground floor or agreed location
• Assembly services may be available for an additional fee

Risk of Loss

Risk of loss and title for products pass to you upon delivery. We recommend inspecting items upon delivery and reporting any damage immediately.

Return Policy

Due to the nature of our handcrafted furniture, returns are limited to specific circumstances:

• Manufacturing defects reported within 7 days of delivery
• Damage during shipping (must be reported within 48 hours)
• Significant deviation from agreed specifications

Non-Returnable Items

• Custom-made furniture designed to your specifications
• Items damaged due to misuse or normal wear
• Products modified or altered after delivery

Refund Process

Approved refunds will be processed within 7-14 business days to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Product Warranty

We warrant our furniture against manufacturing defects for a period of 1 year from delivery. This warranty covers:

• Structural integrity of joints and construction
• Quality of wood and finishing materials
• Hardware functionality

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear
• Damage from misuse, abuse, or accidents
• Exposure to extreme conditions
• Modifications made by third parties
• Natural variations in wood grain and color

Disclaimer

Except as expressly stated, all products are provided "as is" without warranties of any kind. We disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, Chinioti Wooden Art shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or business interruption
• Personal injury or property damage
• Delays in delivery or service

Our total liability for any claim shall not exceed the amount paid for the specific product or service.

All content on this website, including text, graphics, logos, images, and software, is the property of Chinioti Wooden Art or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission. Our furniture designs and craftsmanship techniques represent our proprietary methods and trade secrets.

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices regarding the collection and use of your personal information.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms or your use of our services shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation fails
3. Arbitration or court proceedings in Chiniot, Punjab, Pakistan

You agree to submit to the personal jurisdiction of the courts located in Punjab, Pakistan for any legal proceedings.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. We will notify users of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last updated" date

Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

If you have any questions about these Terms of Service, please contact us:

We are committed to resolving any concerns you may have about our terms and services.